A copy of the report definition, the Exago configuration file, and the dataset used to generate the report will be transmitted to Exago’s Support Team.
To send a Debug Package to Exago Support automatically through the Web Application user interface:
Important
The automatic debug packager only works with single
Advanced Reports,CrossTab Reports,
Express Reports and
ExpressViews. Contact Exago’s Support Team directly when troubleshooting Advanced Reports with linked reports (a.k.a. drilldowns),
Chained Reports or
Dashboards.
A success/failure message will display when the process finishes. Click Dismiss. A confirmation e-mail will be sent to the e-mail in the Contact Email Address field.
If a debug package cannot be sent automatically, a package may be created manually instead. The files can be zipped and directly attached to a ticket request.
Important
Before manually creating a debug Package verify that Admin Console > General > Scheduler Settings > Enable Remote Report Execution is set to False
To manually create a Debug Package:
Note
This section references
<WebApp>/
as a placeholder for the Web Application install location. The default install location isC:Program FilesExagoExagoWeb
on Windows or/opt/Exago/
on Linux. However, these directories can be changed during installation.
<WebApp>/Debug
folder if it doesn’t already exist in the file system.<WebApp>/Debug
has the same read/write permissions as the Temp Folder.<WebApp>/Debug
together and attach them to your next response to your request.Important
Each time a report is executed, the
Debug
directory will be cleared. Be sure to save any needed files before creating a new package.